Order Certified Translation Online
If your documents are ready, go straight to the direct-order form and complete the required document, language and submission details there.
Order onlineCertified translation support
Contact Certified Translation Services
Contact the team if you have a question about document suitability, certification requirements or where a translation will be submitted. If your documents are ready and you want to place an order, use the direct-order form instead.
Document-first guidance
Questions reviewed around the actual document and its destination
Professional human translators
Translation work completed by professionals
Certification route guidance
Support when recipient requirements are unclear
UK-wide online service
Send documents without an in-person appointment
Your enquiry
Tell Us About Your Document
Use this form for questions about your document, certification route, submission requirements or anything that needs clarification before you order.
- Attach a clear copy of every relevant page.
- State the source and target languages.
- Name the receiving authority, organisation or destination country.
- Include your deadline and any written instructions.
- Mention whether a digital copy or hard-copy arrangement is required.
General enquiries
hello@certifiedtranslationagency.co.uk
Contact the team
Send Your Request
Complete the form below if you need help before ordering. If you are ready to place an order, use the direct-order page instead.
Official documents can contain sensitive information. Send only the pages and details needed to assess or complete your request, and make sure the relevant text, stamps and document edges are readable.
Choose the right route
Ready to Order, or Still Need Guidance?
Use the direct-order route when your documents are ready. Use the contact form when you have unusual instructions, need clarification or are unsure which certification option applies.
Ask Which Service You Need
Share the receiving organisation's instructions if you are unsure whether your document requires certified, notarised, sworn, apostille or legalisation support.
Ask about your documentBefore submitting
Help Us Review Your Request Properly
A clear first message makes it easier to understand what the document is, where it will be submitted and what needs to happen next.
Send a readable copy
Include every relevant page and avoid cropped text, stamps or document edges.
State the languages
Tell us the language of the original and the language required for submission.
Name the recipient
Include the authority, organisation, institution or destination country.
Give your deadline
State the actual date by which you need the completed translation.
Attach instructions
Include any written requirements concerning certification or authentication.
Contact questions
Before You Send Your Request
Useful answers about document uploads, certification requirements and the information to include with your enquiry.
What should I include in my message?
Include the document or a clear copy, the source and target languages, the receiving organisation or destination country, your deadline and any certification instructions you have received.
Can I upload my document through the contact form?
Use the upload option in the contact form where available. Make sure every relevant page is readable and that important text, stamps, seals and document edges are visible.
Which certification service should I ask for?
The correct route depends on the receiving organisation's instructions. Send those instructions with your enquiry so the team can review whether certified, notarised, sworn or additional authentication support is appropriate.
Can I send a scan or phone photograph?
A clear scan, PDF or readable phone photograph can be used to support an enquiry. The team can advise if a clearer copy or another document format is needed.
Can I ask a question without uploading a document?
Yes. You can use the form or email the team with a general question. Providing the document usually makes it easier to answer questions about the service or certification route.
How quickly will the team respond?
The team will respond as soon as possible. If you are ready to place an order rather than ask a question, use the direct-order page instead.
Have your document ready?
Ready to Place Your Order?
If you already have the document and know what you need, continue to the direct-order form rather than sending a contact enquiry.